Let's review, shall we?
I. Don't. Like. Flash. Websites.
And yet, clearly, people who really should know better do.
That original rant was directed at Sony-Ericsson.
Samsung, desperate to stay competitive next to the Scandinavians and the Japanese, have gone one step worse. This is not customer service. This is Madison-Avenue advertising, trying to impress with shiny rather than standing behind your product and informing people.