One seriously broken software function

Formatting in Microsoft Word. I mean it. It's fucked. I am currently trying to fix (read: Make consistent) the formatting in a multi-page document with multiple footnotes. And until ten minutes ago there was a formatting style available to me called "Footnote Reference". And then it disappeared. From the sidebar, from the drop-down, from the "All available styles" option, from the "All available formatting" option. And I can't get it back. And when I select an existing footnote it tells me lies, I tell you, lies about it. Like, it's 12 point. Instead of the 6 point it is in real life. Or 8. I'm not sure. I can't tell because it won't tell me.