Wednesday 25 March 2009

Customer service - getting better

Having bitched and griped before the way that Nuance Communication delayed the commerical launchof T9Nav until a week after the beta period ended, I have to give credit where credit is due.

I bought T9Nav, one of my rare treats to myself, from Nokia's Appstore (sorry! Software Market!).

Today, I received an email directly from Nuance Communications, saying:

"Attached is the upgrade version of T9 Nav, version 2.0.1. We’ve fixed some issues with SMS indexing and recommend that you use this version instead of the original."

Okay, that's better. I was scratching my head and wondering what would happen if they ever did upgrade, and now I know.

Well done.

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