Now this is interesting:
We have just bought a brand new, shrink-wrapped-in-the-box, Uniden cordless phone. The old cordless was experiencing a gradual loss of line quality, and we could not longer hear the built-in answering machine.
What's so interesting?
The phonebook in the handset already had numbers in it. There was one for "Adam", one for "Coast", and one for "Farm". All Queensland numbers in the south-east corner.
WTF? I'm guessing that it was a handset returned under warranty, serviced, and put back in a new box. That does not make me confident.